ALFA Medical Supply

Complete Line of Home Medical Equipment and Supplies

FAQ's

Frequently Asked Questions


Q. What is a detailed prescription?

A. A detailed prescription is the documentation that is provided by your physician to support the need of the product/service provided. These documents must include the name of the patient, DOB, a description of the item/service that is to be provided, length of need (if applicable), physician’s signature and date.

Q. What should I do before I call ALFA Medical Supply to order new supplies?

A. If you are going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you are not going to use insurance then these things are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription. Fill out some of the paper work now before you come in to visit.


Q. What should I expect to happen if I come into ALFA Medical Supply to order new supplies?

A. A staff member will greet you and ask you to fill out a short form to get your information and your purpose of visit. Then an appropriate staff member will assist you with your medical equipment needs. If you are going to have insurance pay for the supplies, make sure you have copies of all your insurance cards and a doctor’s detailed prescription. If you are not going to use insurance then these things are usually unnecessary. A few supplies cannot be sold without a doctor’s detailed prescription.

It may take some time to verify your insurance before your order can be dispensed. You are welcome to wait in our showroom or come back at a later time. You will be required to sign some documentation and you may need to pay for a portion of the cost deemed necessary by your insurance before you can take your equipment. Fill out some of the paper work now before you come in to visit.


Q: Will my insurance cover a lift chair?

A: insurance companies, including Medicare, only allow for and consider the lifting mechanism to be medically necessary. What this means is that if you get funding only the lift mechanism of the chair will be covered with the remainder being your financial responsibility.


Q: Can I order a lift mechanism and convert my existing recliner chair?

A: No. Lift chairs are specifically designed and built to work with the lift mechanism and a standard recliner chair can not be retro fitted. The frame of a standard chair is configured differently and would not accept or work with the scissor mechanism which works in conjunction with the lift actuator.


Q: Will my insurance cover a scooter?

A: Most insurance carriers have a Power Operated Vehicle (POV) or scooter benefit. Coverage criteria does vary but most would consider a scooter medically necessary if it is to be used primarily in the home to perform mobility related daily activities. Use of a scooter outside the home is not considered medically necessary and would therefore likely not be covered. Most carriers have a prior authorization process which we will be happy to guide you through. Often this includes a home evaluation where a mobility specialist will bring a demo unit to your home so we can document that your home is accessible, or could be made so, and you can operate the scooter through the main areas of your home.


Q: Can I return the bath chair if I don’t like it or it doesn’t fit?

A: Bath equipment is non-returnable due to infection control issues. This is a government standard.


Q: Can you move my existing chair or bed when you deliver my new equipment?

A: ALFA Medical Supply requires that your home be ready for your new equipment and that all existing furniture be removed before we arrive. If you are not ready when we arrive it is possible that we will have to reschedule your delivery for a different day.


Q: Can you dispose of my old/existing bed or chair when you deliver my new equipment?

A: No. ALFA Medical Supply cannot dispose of your existing furniture or equipment. You will be responsible to move and dispose of your property.


Q: Do you deliver?

A: We can deliver most of our products either through carriers such as UPS, FEDEX, and SPEEDEE or one of our company vehicles. Shipping companies usually deliver the next business day and if your equipment will be delivered by us we will give you a date and time window when we will arrive.


Q: What if my equipment needs service or repair?

A: ALFA Medical Supply does have a state of the art service department and many of the items we sell can be serviced or repaired right at one of our locations. Some of the items we sell cannot be serviced because parts are not available. Products like standard walkers or bath chairs fall into this category. Diagnostic products like blood pressure monitors need to be sent into the manufacturer for recalibration on specialized equipment.

ANY Other Questions? Call our office at (773) 274-1977